FREQUENT ASKED QUESTIONS
                                                                                                                                                                                    


How to contact us ?

For any order or information-related question, please contact us by mail at the following adress contact@o-plum.com
 or by phone : (33) 06.64.69.81.34 (Monday to Friday from 10am to 6pm)


Information Security
 
    According to the January 6th, 1978 Liberty and Computer Law, 
you have an access and changing right to your personal informations

Your banking data simply transit by Ô plum website www.o-plum.com
to be used by our banking system to proceed your orders


Delivery and Returns

Delivery rates depend on order amounts and geographic areas
 France and Corse: 5€ for orders below 50€, free delivery from 50€ and above 
 Europe and DOM-TOM: 10€,  other countries:15€
 Eventual Import taxes will be charged to the customer for international transactions 

Orders will be sent as Followed Packages.
Once your package has been sent, you will receive the package following number by e-mail or phone message
If you wish to return part or your total order, you have 15 days to do so
Send back your order in a followed package, with the original invoice.


Fixing

Ô plum jewels are guaranted against any design or material default in mormal use conditions, during the first 6 months after purchase (invoice necessary)
During that period, we will repair, exchange or replace any part or total jewel damage
Send back your jewel at the following adress: Ô plum - Stéphanie GOEBEL 7 rue Galliéni 92100 BOULOGNE BILLANCOURT
Or drop your jewel in a store selling Ô plum.

For any damage to the jewel, that will involve a change in elements, please contact us by mail at           contact@o-plum.com 
then send a 5€ check with your jewel to Ô plum to take care of return postal services
  For a silk-cord change, we will charge 5€.
For any other fixing, we will send you a quotation before repairing


Material and semi-precious stones used

Our jewels are made of 925 sterling silver, 16 carats plated gold. Some of our leather bracelets are made of plated silver.
All beads are 925 sterling silver, plated gold and semi-precious stones:
River pearls, Chalcedony, Cornaline, Quartz, Mother-of-pearl ...


Jewels Cleaning

In order for your jewels to last longer, avoid contact with chemical cleaning products, swimming pool or sea waters.
Beacause of copper included in the composation of sterling silver, your jewels will oxidize when in contact with the air.
Don't forget to put them in a closed area when you don't wear them.

Because of the perfumes and other body creams you'll use, your jewels will loose some of their gloss
To clean them, you can both use chemical cleaning products or polishing cloth available in stores.

You can also try home-made remedies to do so:
Clean with a gentle toothbrush and one of the following products, then rinse out with warm water, and finally dry it with a soft piece of cloth 
toothpaste, dishwashing liquid, lemon juice, a mix of salt and baking soda...